FAQ’s
Do I already have to have a homeowner's insurance policy in place to become a DOP VIP user?
Yes, you must have an active homeowner’s insurance policy to take advantage of DOP VIP membership. Our services are meant to help you with the deductibles on insurance claims, and you can’t make such claims if you don’t have a policy in place. If you lose or cancel your insurance coverage, any current DOP VIP membership will become invalid. (You can always sign up again after you obtain new coverage.)
How do I notify DOP VIP after I’ve submitted my claim?
Simply submit a text message or email from the contact info you included when you applied for membership. After that initial contact, we will reach out to you with an email. If you don’t receive the email, call us or supply your info through our web portal to start the process of receiving your money.
Do I have to use DOP VIP’s adjuster services?
No. By law, you can choose an adjuster from outside our network — but why would you? Our adjuster service is part of what your membership pays for, and we think you’ll find it uniquely convenient and helpful. So we encourage you to take advantage of it.
Do I have to use DOP VIP’s certified contractors?
No. However, we maintain this extensive network of professionals so you don’t have to search far and wide for help from different companies, greatly simplifying your rebuilding process while helping to ensure a high standard of quality.
How long must I maintain an active membership before I become eligible to receive monetary payouts?
You must be a paying member for at least 30 days before you become eligible to receive monetary payouts on your DOP VIP membership. Your other membership services start the day your membership begins.
Do I pay an extra fee to have the Emergency Response Team dispatched to my home?
No! There’s no additional fee for this essential service. It’s our way of delivering the maximum value and the most comprehensive care for our members. Don’t hesitate to request our team’s services.
Does my membership remain active after I’ve cashed out my deductible offset protection?
No. Once you’ve taken out the full cash value of your membership, that concludes our current contract. But you can always opt back in to restart your protection with a fresh membership (subject to the usual initial 30-day wait period).
Can I cancel my membership at any time?
Absolutely!
Got more questions? Contact us today, and let’s discuss your needs or concerns.
